Privacy Policy – Moka Caffe

Last updated: November 21, 2025

Moka Caffe operates this store and website, including all related information, content, features, tools, products, and services, to provide customers with a curated and seamless shopping experience. As our store is powered by Shopify, we rely on their platform to operate and deliver our Services. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, use our Services, make a purchase, or communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, the terms of this Privacy Policy will control with respect to the handling of your personal information. By accessing or using our Services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

We collect personal information that identifies you or can reasonably be linked to you. This may include your name, billing and shipping addresses, phone number, and email address. We may also collect payment and financial details such as your credit or debit card information, transaction details, and billing information. When you create an account, we collect information such as your username, password, and preferences. We also gather information about your interactions with our website, including items you view, add to your cart, purchase, return, or exchange, as well as communications you send to us for support. Additionally, we collect technical information such as your device type, IP address, browser data, and details about how you navigate and interact with our Services.

We obtain this information directly from you when you browse our website, create an account, place an order, or contact us. Some data is collected automatically through cookies, device signals, and usage tracking. We may also receive information from our service providers, such as payment processors, shipping carriers, and technology partners, as well as from business partners and other third parties as permitted by law.

We use your personal information to operate, maintain, and improve our Services. This includes processing and fulfilling orders, handling payments, managing your account, remembering your preferences, providing shipping and return services, and personalizing your shopping experience by recommending products based on your activity. We also use this information to send marketing and promotional messages, display personalized advertisements, protect against fraud, authenticate your identity, communicate with you, respond to your inquiries, and comply with legal obligations. In some cases, we use your data to investigate or enforce violations of our policies or to respond to legal requests.

Moka Caffe may disclose your personal information to trusted third parties when necessary. This includes Shopify, our platform provider, as well as service providers who support us with payment processing, analytics, customer support, IT services, fulfillment, and shipping. We may also share your information with marketing partners who help us deliver personalized advertising. If you choose to use social media integrations or third-party widgets, information may be shared based on your settings and permissions. In certain situations, such as legal compliance, business transactions, mergers, acquisitions, or restructuring, your information may also be shared with authorized parties.

Shopify plays a key role in hosting and supporting our online store. They collect and process personal information related to your interactions with our Services. Shopify may also use your data to provide enhanced platform features, improve performance, and support fraud prevention. For more information on how Shopify handles your personal information and your rights related to their processing activities, you can visit the Shopify Privacy Policy at https://privacy.shopify.com/en.

Our website may contain links to other sites or platforms operated by third parties. We are not responsible for the privacy practices, security measures, or content of those external websites. Any information you provide through third-party platforms may be visible to other users according to their privacy policies, so we encourage you to review those separately.

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority. If you believe that a child has submitted personal information to us, please contact us so we can take steps to delete it.

Although we take reasonable measures to protect your personal information, no security system is completely secure. Information transmitted online may not always be fully protected. We retain personal data only for as long as needed to provide our Services, fulfill legal obligations, maintain business records, resolve disputes, and enforce policies. After this period, information is securely deleted or anonymized.

Depending on your location, you may have certain rights regarding your personal information. These may include the right to access your data, request deletion, correct inaccuracies, receive a copy of your information, or manage your communication preferences. You can exercise these rights by contacting us using the information below. To prevent unauthorized access, we may require verification of your identity before processing your request. We do not discriminate against customers who exercise their privacy rights.

If you have concerns or complaints about how your information is handled, you may contact us directly, and depending on your region, you may also have the right to escalate your complaint to a relevant data protection authority.

Your personal information may be transferred or stored outside your home country. If we transfer your data outside the European Economic Area or the United Kingdom, we rely on legally recognized mechanisms such as Standard Contractual Clauses or approved equivalents to ensure adequate protection.

We may update this Privacy Policy from time to time to reflect changes in our practices, business operations, or legal requirements. When updates occur, we will revise the “Last updated” date at the top of this page.

If you have any questions about this Privacy Policy, our privacy practices, or if you wish to exercise your rights, you may contact us at:

Phone: +974 33335516
Email: mokacaffe@palma-intl.com
Address: Moka Caffe, Medina Centrale, Doha, Qatar